We consider eligible returns of new goods whether a product has a defect or the customer simply changes their mind. Exchange requests are also accepted.
Ask within 30 days of delivery
Contact us within 30 days after receiving the item, not after placing the order. A non-defective return—for example, a different bedding size or a change of preference—must be new, unused and in its original condition. Report damage, defects, a wrong item, missing pieces or a meaningful mismatch with the description so we can review the problem appropriately.
Approval before mailing
Start by emailing xiqulasu46@gmail.com with the order number, checkout email and reason; provide photos or video for a product problem. Wait for approval and the confirmed return address before posting anything. A free prepaid return label is included in the package. If it was not included or has been lost, ask us for help. Eligible returns are mailed with that label, and there is no restocking fee.
Exchange or refund
An exchange depends on approval and stock availability. Once a refund is approved, we process or initiate it to the original payment method within 10 days. Your bank or card provider may take additional time to show the credit. Nothing here removes rights that cannot legally be excluded.